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Billing and refund policy

Last updated October 14, 2026

This policy explains how credits, plans, cancellations and refunds work. Current prices are on the pricing page. Payments are processed by Stripe; we never see or store your card number.

Credits

  • A final video uses 1 credit for each started minute of the finished video. Most short videos use 1 credit; a 2-minute YouTube tour uses 2.
  • Previews, chat changes and edits are free, within fair use (for example, about 30 previews a day).
  • The credit cost is shown before you make a final video.
  • If a final render fails, its credits are returned to your balance automatically.
  • New accounts receive free credits to try the service. They have no cash value.

Monthly plans

  • A monthly plan adds its credits to your balance each month and renews automatically until you cancel.
  • Unused plan credits carry over for one month, then expire.
  • You can cancel any time in Credits and billing, under Manage subscription. Cancelling stops the next renewal; your plan stays active until the end of the period you paid for, and you keep your credits until they expire.
  • You can switch plans in the same place. An upgrade applies right away with the price difference prorated; a downgrade applies from the next renewal.

Credit packs

  • A credit pack is a one-time purchase. Its credits never expire while your account is open.

Refunds

  • Credit packs: if you haven't used any of a pack's credits, you can ask for a full refund within 14 days of buying it.
  • Monthly plans: if you haven't used any credits from the current month's renewal, you can ask for a refund of that renewal within 7 days of it.
  • Mistakes on our side: if you were charged in error, or a video was unusable because of a fault in the service, we will refund the payment or the credits.
  • Otherwise, payments for credits you have used are not refundable, except where the law requires it.
  • To ask for a refund, write to . Approved refunds go back to the original payment method.

Price changes

We may change prices. For monthly plans we will tell you at least 30 days before a new price applies to your renewal, so you can cancel first. Price changes never affect credits you have already bought.

Closed accounts

If you delete your account, unused credits are lost. If we close an account without a breach of the terms, we will refund unused paid credits.

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